Anana
Turns hotel guest calls, chats and rate checks into portfolio-wide demand findings.
Anana pulls signals from guest messages, calls, chats and rate checks across a hotel portfolio into one workspace, then investigates anomalies — a softening pickup, a repeated complaint — and writes up a structured finding with a recommendation and the full chain of sources used. It re-weaves data every 15 minutes and only surfaces a pattern once three or more sources agree, with separate views for a single property and the whole group.
What holds up
- +Investigates instead of alerting — writes a structured finding with recommendation and full source chain.
- +Re-weaves every 15 minutes from 3,412 guest messages, 189 rate checks and 417 calls, not a static list.
- +Per-property and portfolio views with granular role permissions for GMs versus revenue teams.
Mind the limits
- −No pricing published — you have to book a demo to find out what it costs.
- −Built around cluster leads and multi-property portfolios, likely overkill for a single independent hotel.