askVela | Live Chat AI Support
AI chat agent that answers from your store's catalogue and hands off tricky cases to you.
askVela reads your Shopify, WooCommerce or custom-site catalogue, prices, shipping and returns, then answers customer chat questions directly and hands off to your team when a case needs judgment, like a late return request. Across 8,588 measured replies it answers in a median 2.7 seconds, and in 86% of 2,408 conversations nobody from the team had to step in; it's careful to call that 'nobody had to take over,' not 'the customer was happy.' It runs on servers in Frankfurt under a GDPR Art. 28 DPA from day one, and says your store's content isn't used to train its models or the underlying AI provider's.
What holds up
- +Median 2.7-second reply time across 8,588 measured answers — not an estimate, a production query.
- +86% of 2,408 conversations needed no human, measured directly rather than rounded up to 'resolved'.
- +GDPR Art. 28 DPA active from day one, no signature needed, data hosted in Frankfurt.
- +Your store's content isn't used to train askVela's models or the underlying AI provider's.
Mind the limits
- −€89,790 in post-chat revenue is correlation the page admits, not proof askVela caused the sale.
- −Hands off tricky cases like late returns to your own team — you still need staff for those.
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