Hay.chat
Handles refunds, order updates and password resets instead of just answering about them.
Hay.chat is an open-source support chatbot that actually executes actions — it checks Shopify and Stripe, then processes a refund or updates an order itself instead of forwarding the customer to a human. You train it in plain language rather than building flowcharts, and a testing mode lets you review what it would say before it goes live. Pricing starts at €50/month, and being open source means you can see exactly how it decides what to do.
What holds up
- +Actually processes refunds through Stripe and updates orders — not just an FAQ bot.
- +Open source, so you can see exactly how it decides what to do with a request.
- +Testing mode shows draft replies before anything goes live, so you stay in control.
Mind the limits
- −Starts at €50/month — pricier than a basic FAQ chatbot.
- −Hands off angry or VIP cases to a human, so it's not a full replacement for support staff.
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