Help Desk Simulator
Runs free, no-signup help-desk tickets and scores your security, empathy and escalation calls.
Help Desk Simulator puts you through realistic Tier 1 tickets — a VPN that only fails from hotel Wi-Fi, a password reset that might be social engineering, an executive demanding a policy exception "today" — and scores each decision across security awareness, customer empathy, escalation judgment and troubleshooting method. It's free, runs in the browser with no signup, and ends each shift with a breakdown of exactly which skill needs work. Built for career changers, CompTIA A+/Google IT Support students and junior technicians who want reps before an interview or their first month on the job.
What holds up
- +Free, no signup, runs in the browser — no cost or account barrier to practicing.
- +Scores four separate skills (security, empathy, escalation, troubleshooting), not one pass/fail grade.
- +End-of-shift report pinpoints exactly which skill is weak, not just a final score.
Mind the limits
- −Tickets are scripted scenarios, not live customers — no real on-the-job pressure.
- −Only one shift and five ticket families right now — depth beyond Tier 1 basics is limited.
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