Rezup
Asks churned customers why they left, by voice, and ranks reasons by lost MRR.
Rezup connects to Stripe and, when a customer cancels, emails them one question; they answer by voice or text in any language, and Rezup transcribes, translates, and groups the answers into reasons ranked by the MRR behind each one. It's free up to $5k MRR with no credit card, and paid tiers scale by Stripe size up to $250k MRR. Replies come straight from your own email, and reports land weekly with Slack or Telegram alerts for anything new.
What holds up
- +Customers answer by voice in 120+ languages, instead of typing a one-line dropdown excuse.
- +Ranks every cancellation reason by the actual MRR lost, not just a complaint count.
- +Free up to $5k MRR with no credit card, so you see real answers before paying anything.
- +Reply straight from your own email, right from the customer's answer, to try to win them back.
Mind the limits
- −Full automatic flow needs Stripe connected — without it you're capped at a fixed response count.
- −Paid tiers are gated by MRR size, $23 to $239/month — growing past a tier's cap means upgrading.
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