Sarrai
Answers customer questions from your docs, and quietly asks an expert when it's unsure.
Sarrai answers support questions straight from your knowledge base and cites the source; when it doesn't know, it messages an expert in the background instead of guessing, turns their shorthand reply into a full customer answer, and drafts a knowledge-base update for one-click approval. It's priced as one flat monthly fee rather than per seat or per resolution, and the company states it's 100% EU-hosted and GDPR-compliant by design. There's a free plan, with paid plans starting from €149/month.
What holds up
- +Says "I don't know" and asks a human instead of inventing an answer
- +One flat monthly price, not per-seat or per-resolution like the competitors it names
- +Turns an expert's shorthand reply into both a customer answer and a knowledge-base update
- +States it's 100% EU-hosted and GDPR-compliant by design, as a direct contrast to competitors
Mind the limits
- −Paid plans start at €149/month, above many per-seat chatbot tools' entry price
- −Still needs an expert on standby to answer anything outside the existing knowledge base
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