UserTold runs a live GPT-Live-1 voice interview at the exact moment a user hits friction inside your product, keeping the quote, screen recording and page path together as evidence. It groups related evidence into draft Findings that a human reviews before sending to Linear or GitHub, so you check the source quote and screen instead of trusting a summary. It costs $0.25 per recorded minute and is reachable via MCP, CLI or REST.
What holds up
- +Interviews happen at the moment of friction, not days later over email
- +Keeps the quote, screen recording and page path attached to every Finding
- +Costs $0.25 per recorded minute — pay for actual interviews, not a flat seat price
- +Findings link back to raw evidence, so you check the source instead of trusting a summary
Mind the limits
- −Screen recording only works on supported desktop browsers — mobile sessions lose that context
- −Requires installing a script on your product before any interview can run
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